Refund Overview

Cumin & Leaf prepares food items after receiving an order to maintain freshness and quality. Refund requests are reviewed individually according to the order status, preparation progress and the circumstances provided.

Eligible Refund Situations

A refund review may be considered in situations including:

• Incorrect items supplied compared with the confirmed order details.
• Items affected by quality issues reported within the required timeframe.
• Orders that cannot be completed due to circumstances related to preparation or availability.
• Duplicate order issues confirmed through order records.

Refund Request Time Limit

Customers should contact our team within 24 hours after receiving an order if they wish to request a refund review. Requests received after this period may be difficult to verify due to the nature of freshly prepared food.

Non-Refundable Situations

Refunds may not apply where:

• Incorrect information was provided during ordering.
• A customer changes their preference after preparation has started.
• The order has been collected or received correctly according to the confirmed details.
• The issue is caused by personal preference rather than product or order accuracy.

Order Cancellation

Cancellation requests should be submitted as soon as possible. Due to fresh preparation requirements, cancellation may not be possible once preparation has started.

Refund Review Process

When a refund request is received, we may review:

• Order details and confirmation information.
• Preparation and collection or delivery records.
• Details provided by the customer regarding the issue.

Additional information may be requested to help complete the review.

Refund Processing Timeline

Once a refund request has been reviewed and approved, the refund process normally follows these stages:

• Review Stage: Refund requests are normally reviewed within 3 working days after receiving all required order information.
• Approval Stage: Once approved, the refund instruction will be processed promptly.
• Completion Stage: Refunds are normally completed within 5–10 working days after approval, depending on the processing time of the relevant financial institution.

Refund Method

Approved refunds are returned using the same method used for the original order whenever possible. The refund amount will correspond to the approved amount confirmed during the review process.

• Refunds are issued only after the request has been reviewed and approved.
• The original order information is used to ensure the refund is matched correctly.
• Customers should allow additional time for the refund to appear after processing has been completed.

Refund Amount

The refund amount is determined based on the approved refund request and the circumstances of the order. Where only part of an order is affected, the refund may apply only to the relevant item or portion of the order.

Delivery Related Refund Requests

For delivery-related concerns, customers should contact our team within 24 hours after receiving the order. The review may consider:

• Order details and preparation records.
• Delivery information provided during ordering.
• Details supplied by the customer regarding the issue.

How To Request A Refund

To request a refund review, please contact our customer support team within 24 hours after receiving your order. Please include:

• Customer name.
• Order reference information.
• Details of the request.
• Any relevant information that may help us review the order.

Email:
food@cuminleaf.co.uk

Telephone:
+44 1452 638 9741

Policy Updates

This Refund Policy may be updated when business procedures, menu services or customer support processes change. Updated information becomes effective immediately after being published on this page.