Helpful Information About Our Food & Orders

Yes. Meals are prepared after order confirmation to maintain freshness and quality. Standard preparation normally takes approximately 20–45 minutes depending on menu selection and order volume.

Orders are available through collection or local delivery options where available. Collection orders can normally be collected after receiving the ready notification. Delivery timing may vary depending on preparation requirements and delivery arrangements.

Larger group orders may require additional preparation time. Customers are recommended to arrange larger orders at least 24 hours before the preferred collection or delivery time.

Requests regarding ingredients or preparation notes can be added during ordering. Some changes may not be possible depending on the dish preparation method.

Each product page provides ingredient information and allergen guidance where applicable. Customers with specific dietary requirements should review product details before ordering.

If you experience an issue with your order, please contact our customer support team within 24 hours of receiving your order. Please provide order details and relevant information so we can review the matter efficiently.

Cancellation requests should be made as soon as possible. Orders that have already entered preparation may not be eligible for cancellation due to the fresh preparation process. Please review our Refund Policy for further details.

Eligible refunds are reviewed according to the Refund Policy. Approved refunds are normally processed within 5–10 working days depending on the processing time of the relevant financial institution.

As meals are freshly prepared, natural variations in appearance, flavour and portion size may occur. These variations do not affect the overall quality and preparation standards.

Order information, preparation details and customer support options are available throughout this website. For additional assistance, please contact our team directly.